The question is, “Should I allow employee smoking in the truck or at the job site?”
I think the answer is an absolute no. Remember that we are in the business of theater. We are putting on a show for our clients and we want that to be a very positive experience. We want every interaction with them, with us, to be a positive one.
You don’t know who you’re dealing with. You don’t know how they think. You don’t know what they care about. So, you have to go as far as you can to protect your image. That’s why you answer your phone. That’s why the person that answers your phone is very friendly and positive. That’s why when you’re on the job site, you’re in a clean truck. That’s why they’re in a clean outfit, uniform, clothes, whatever the case maybe, because every little thing matters in your overall brand and appearance.
Smoking detracts from that. You don’t want them sitting on the property smoking because it just takes away from your overall appearance.
Likewise, and maybe even a bigger concern, is a lot of work is built based on time. If the individual, the homeowner or the business owner sees an individual out there smoking, their assumption is, it’s just like if they see them out there on their telephone, they think they’re billing me while they’re taking a break.
They are on the clock, getting charged and they see the crew screwing around. You don’t want to give people any reason to think that. So I believe, if there’s going to be any smoking and personal cellphone conversations, they need to happen off the property, away from the client’s site.
Whether or not you let your team smoke in the truck or not, that’s your call. But, if you’re minimizing drive time and break time and all of that kind of stuff, you may have no choice but to let them smoke in the truck if you’re not willing to let them smoke at the property because there would be nowhere else to do it.
You have to make that decision. The place where I take a hard line is never on the job site, ever. If they need to smoke on a big commercial property, they need to go off the job site. They need to do it when they’re on break or on lunch. Never ever, ever on the job site.
I know that there will be many that may disagree with that point, but I think it’s incredibly important when you think about the fact that you’re in the business of putting on a show and making that show be a very, very positive one.